This summer, I had the fortune of taking a trip to Europe. The first place I visited was Amsterdam. A lovely town with a lot of culture and more canals than you can shake a stick at. I was meeting family there, but had hours to kill ahead of time. So, I decided to take the train from the airport into the City Centre, leave my bags at the train station luggage locker, and begin exploring.
My plan took its first misstep when I attempted to board the train. Not being in a hurry, I let the other passengers get on first. Sure, I noticed the train conductor blowing his whistle while I stepped onto the train, but figured I was fine since I was already on the steps up. Until, that is, the door began to close, with me in the doorway, suitcase in the train, one foot inside, and one foot mid step up to the cabin. The door closed on my backpack (which was still on my back), but I managed to force it into the train compartment. My shoe, however, was not quite as lucky. Part of my shoe made it inside, and part was outside the door.
The shoe in the doorway
No worry– just look for the door release mechanism, right? Wrong! There was none. The train started up, with my shoe still halfway in and halfway out of the train. (Luckily my foot itself made it inside all in one piece). The conductor came along to scold me, and told me that he could *probably* rescue my shoe once we got to Central Station. In the meantime, I sat on a nearby jump seat, keeping tabs on my shoe and fuming that this was *not* the way I planned to start my vacation. Long story short– the train conductor was able to salvage my shoe, but not without a lot of commentary on how I should never have boarded the train after the whistle blew. Lesson learned.
HOW, you may ask, does my shoe tale relate to your construction project? It’s in the title: never, ever, ever (ever, ever, ever) make assumptions. I made the unfortunate assumption that the train doors in Europe would release when met with any type of obstacle, since they tend to do that here.
You make that assumption when you do projects for clients without a formal letter or contract outlining your scope of work. Sure, you’ve worked with a client before, and know what he wants. But maybe times have changed, or management has a new policy in place. Maybe in the past, you could simply email the client that you needed to increase your hourly rates. Now, you are required to keep the same hourly rates for the entire project. Unless, that is, you already planned for regular increases in your contract itself.
Or, maybe you are working with a new owner client. That owner may assume that you will do certain things for your fixed rate, that are not standard and were never even on your radar. Do you have exclusions to your Scope of Work in the contract? If so, you are set. Point the client there, and you should be done. Or, you could be like me, and go shoeless into the City. Your choice!
Have you ever made an unfortunate assumption? If you did and lived to tell the tale, share in the comments below or drop me a line. I want to know that I’m not the only want that has stuff like this happening to them!!!